THEY’RE HERE IN OUR AREA!
Two weeks ago, our Area Sales Manager in Janesville, was notified by a local insurance agent in Milton
Wisconsin, that a company was soliciting customers for windshield repairs at a local gas station . These companies
travel nationwide setting up temporary locations at local gas stations, car washes or business parking lots in your
community. They normally leave the area within a few days. The agent was getting flooded with complaints and claims
and contacted us. The above photos were taken in Milton 2 weeks ago and this past weekend in Eau Claire. We found
them cleaning the windshields of the vehicles that were fueling and showing customers possible chip repair needs on the
vehicle. Unfortunately, they were using pushy tactics and proposing repairs that were not repairable impacts. This type
of repair might cause your insured out of pocket expense and might not be covered by the insurance company. If you
get calls from your insured’s with these possible issues, please let me know so we can contact the National Insurance
Crime Bureau, local insurance companies and agencies.
Windshield bullies prey on innocent policyholders,
using high-pressure tactics to coerce them into filing
unnecessary glass claims. Their approach is typically
pushy, and in some cases their actions are fraudulent.
According to the National
Insurance Crime Bureau (NICB),
“questionable” vehicle glass claims increased
527% in the first half of 2010. Educate your
policyholders on the importance of selecting a
reputable provider.
If you suspect insurance fraud, please contact the
NICB by calling 800-TEL-NICB or visiting nicb.org